Top Guard USA Privacy Policy

Privacy Policy

Last Updated: March 6th, 2026]

Top Guard USA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, submit inquiries, book services, complete questionnaires, or interact with us for our automotive detailing and protection services (including premium/maintenance washes, paint refinement/correction, and ceramic coatings).

We operate in California and comply with applicable laws, including the California Online Privacy Protection Act (CalOPPA). This policy applies solely to information collected through our website and services.

1. Information We Collect

We collect the following types of information:

Personal Identifiers: Full name, email address, phone number, mailing/physical address (e.g., for mobile/concierge scheduling or quotes).

Vehicle Information: Make, model, year, color, VIN, license plate, mileage, and any details you provide about condition, prior work, or preferences.

Service-Related Information: Responses to personal questionnaires (e.g., service history, specific requests, preferences for "unreasonable hospitality," photos if uploaded, or notes about your vehicle/expectations).

Automatically Collected Data: IP address, browser type, device information, pages visited, and usage data (via cookies, analytics tools like Google Analytics, etc.).

We collect this directly from you (via contact forms, booking requests, questionnaires, emails, texts, or phone) or automatically through site interactions.

2. How We Use Your Information

We use your information to:

Provide and improve our services (e.g., schedule appointments, prepare for mobile visits, tailor detailing based on questionnaires/vehicle details).

Communicate with you (confirm bookings, send reminders, follow-ups, or maintenance tips).

Process payments and manage customer relationships.

Enhance site functionality and analyze usage (anonymized where possible).

Comply with legal obligations or protect our rights.

We do not sell your personal information to third parties. We do not use it for marketing unrelated to our services without your consent.

3. Sharing Your Information

We may share your information only as necessary:

With service providers (e.g., payment processors like Stripe/Square, email tools, scheduling software) who help us operate and are bound by confidentiality.

If required by law, subpoena, or to protect safety/rights.

In connection with a business transfer (e.g., merger), with notice where feasible.

We do not share with advertisers or for unrelated purposes.

4. Cookies and Tracking

Our site may use cookies, pixels, or similar technologies for functionality and analytics. You can manage preferences via your browser settings. We do not respond to "Do Not Track" signals at this time, as we do not engage in targeted advertising or data sales.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information (e.g., secure forms, limited access). However, no method is 100% secure — we cannot guarantee absolute security.

6. Your California Privacy Rights

Under CalOPPA and related laws:

You have the right to know what personal information we collect about you and how we use/share it (this policy discloses that).

If CCPA applies in your case (e.g., for larger-scale data practices), you may have rights to access, correct, or delete certain information — contact us to request.

We do not sell or share personal information as defined under CCPA/CPRA.

To exercise rights or ask questions: Email contact@topguardusa.com. We respond within a reasonable timeframe.

7. Children's Privacy

Our services and site are not directed to children under 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this policy. Changes will be posted here with an updated date. Continued use after changes constitutes acceptance.

Contact Us

For questions: contact@topguardusa.com or via our website contact form.

Thank you for trusting Top Guard USA with your vehicle's care and your information.